Does the AI send messages to my customers on its own?
Not by default. Nothing is sent to a customer or supplier without a person’s approval. If you wish, you can switch low-risk steps to automatic, in writing.
What if the agent makes a mistake?
By default, a person approves every message before it is sent, so most mistakes are caught before they reach your customer. The log shows what the agent did.
What about my company’s data (GDPR)?
We sign a data processing agreement, use only the data the task needs and keep a log of everything the agent did and who approved it. The agent always introduces itself as an AI digital assistant, as European law requires.
Can I use automation with health data?
Not for now: we don’t process health data. For clinics we start with appointment reminders, using only name, time and phone number.
How much does the AI usage cost?
It is included up to a monthly allowance: €15 on Essential and €60 on Pro. Above the allowance, AI model usage is charged at the provider’s cost (converted to euros), with no margin added, and with a usage report. Unused allowance does not roll over.
Am I tied into a long contract?
There is no long contract, but there are minimum terms: 3 months for Google Ads and 6 months for automation monthly fees. After that it’s month to month, with 30 days’ notice. Websites have no minimum term beyond what has already been paid.
How long does a website take?
The Essential Website (up to 3 pages) takes 2 weeks and the 5-page website 3 weeks, counted from when we receive your texts, images and access.
How do payments work?
Projects: 50% on acceptance of the proposal and 50% on delivery. Monthly fees: invoiced in advance at the start of each month, due within 15 days. Hosting can also be paid annually in advance (€468/year + VAT). Extra work beyond the included hours: €40/hour + VAT.
Is the ad budget included in the €190?
No. The €190 + VAT pays for our management work. The ad budget is paid by you directly to Google, in your own account. We recommend at least €300/month. We don’t promise guaranteed results, but you see all the figures. Your campaign is live in 5 working days after we receive access.
Who owns the Google Ads account and the website?
You do. The ads account is in your company’s name. The domain is registered in your company’s name, at cost, and you keep it if you stop working with us.
Do prices include VAT?
No. All prices exclude VAT (23%).
What doesn’t automation do?
It isn’t an unsupervised chatbot answering the public, it doesn’t give medical, legal or tax advice, and it doesn’t replace your accountant. Anything that decides about money or health always stays with a person.