Legal

Privacy and cookie policy

Last updated: November 2026.

This is an English translation for convenience. The Portuguese version is the legal reference and prevails in case of any discrepancy.

1. Data controller

LusoUp IT Solutions, Lda, NIPC (company number) 516425307. Contact for personal data requests: [email protected].

2. What data we process

This site has no forms or user accounts. We only process the data you send us by email (for example your name, company, contact details and the content of your message) when you contact [email protected] or [email protected].

3. Purposes and legal basis

To answer your request and prepare a proposal: steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).
To comply with legal obligations, for example tax obligations, if you become a client (Article 6(1)(c) GDPR).

4. How long we keep it

Contacts that do not lead to a contract are deleted within 24 months of the last contact. Client data is kept for the duration of the contractual relationship and for the period required by law.

5. Who we share it with

With providers who help us operate (website hosting, email and AI tools), acting as processors under a data processing agreement. We do not sell data to third parties.

6. AI digital assistants

Some first contacts are handled by AI digital assistants, always under human supervision. Requests sent to [email protected] are answered by Kimi Young, an AI digital assistant, and overseen by a person at LusoUp. Our assistants always identify themselves as AI and do not take decisions with legal effects concerning you.

7. Your rights

You can request access, rectification, erasure, restriction, data portability, or object to processing, by writing to [email protected]. You may also lodge a complaint with the Portuguese data protection authority, Comissão Nacional de Proteção de Dados (www.cnpd.pt).

8. Cookies

This site does not use tracking, analytics or advertising cookies, nor third-party tools such as Google Analytics or social media pixels. Fonts are the system’s own, so there are no requests to external font services.

We only store in your browser (local storage, not a cookie) your light/dark theme choice, your language suggestion preference and the fact that you closed the cookie notice. You can delete them at any time in your browser settings. Our hosting provider may use cookies that are strictly necessary for the site’s security.

If we use non-essential cookies in future, we will only do so with your consent.

9. Complaints book

Livro de Reclamações Eletrónico (Portugal’s official electronic complaints book).

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